If something's wrong with your order
Didn't arrive, not as described, or damaged? Reach out within 3 days and we'll help.
If your crystal didn't arrive, isn't what was described, or showed up damaged, don't worry — that's exactly what Regemify Protection is for.
What to do:
- Reach out within your 3-day check window after delivery.
- Have a few details ready — your order, and (if it's damaged or not as
described) a photo or two showing the problem.
- We'll help make it right.
Where to start: open the order in Orders and look for order help, or contact support (see "Contacting Regemify support").
⚠️ One part still being finalized: the exact step-by-step for refunds and resolving a problem is being polished by our team so it's perfectly clear and accurate. The promise won't change — reach out within 3 days and we'll help — and we'll fill in the precise steps here before it goes live.